Enterprise Ireland Secures €22 Million Framework for Integrated Facilities Management Services

A single-party framework agreement for outsourced integrated facilities management services worth up to €22 million has been awarded by Enterprise Ireland. The contract, won by OCS One Complete Solution Limited, demonstrates how Ireland's trade and innovation agency is ensuring efficient, safe, and well-maintained facilities across its national office network through professional facilities management.

Introduction

Every office, meeting room, and facility managed by Enterprise Ireland must operate efficiently and safely to support the agency's mission of helping Irish businesses succeed in global markets. From headquarters in Dublin to regional offices across the country, professional facilities management is essential. Enterprise Ireland has taken a significant step to ensure this by awarding a new single-party framework agreement for integrated facilities management services.

While not a headline-grabbing infrastructure deal, this contract is fundamental to ensuring that Enterprise Ireland's offices across Ireland are well-maintained, safe, and compliant with all statutory requirements. It reveals a great deal about how Irish public sector organisations procure integrated facilities management services.

Why This Contract Matters

Enterprise Ireland is the Irish government agency responsible for helping Irish businesses to start, grow, innovate, and compete in global markets. The agency operates from a headquarters in Dublin's East Point Business Park, as well as regional offices in Shannon, Cork, Waterford, Galway, Athlone, Sligo, and Dundalk, with additional suites in Tralee and Letterkenny requiring reactive maintenance.

Integrated facilities management ensures that all of these properties are maintained to high standards, with scheduled services, reactive maintenance, and 24-hour call-out cover for urgent requirements. The framework includes critical event response with a maximum 4-hour response time, ensuring that any equipment failure or urgent issue is addressed promptly.

Contract Timeline

• Contract award notice published: 24 July 2026 (OJ S 141/2026)
• Contract concluded: 1 August 2024

Contract Overview

Enterprise Ireland conducted a negotiated procedure with prior publication of a call for competition (competitive with negotiation) for the provision of outsourced integrated facilities management services. The contract covers both scheduled services and call-out cover in the event of system failures or urgent requirements.

The estimated value of the framework is €22,000,000. The contract duration is 6 years. The framework is a single-supplier framework without reopening of competition. The appointed operator must provide call-out cover and repairs within a 24-hour period in the event of a fault, with a maximum 4-hour response time for critical events.

Key Contract Details

Detail	Information
Contracting Authority	Enterprise Ireland
Winning Bidder	OCS One Complete Solution Limited
Contract Subject	Facilities management services (CPV 79993100), Building and facilities management services (CPV 79993000)
Procedure Type	Negotiated with prior publication / competitive with negotiation
Legal Basis	Directive 2014/24/EU
Estimated Value (ex-VAT)	€22,000,000.00
Contract Duration	6 Years
Award Criteria	Qualitative Criteria (65%), Ultimate Cost (35%)
Bids Received	2
EU Funding	None disclosed
Covered by GPA	Yes
Review Organisation	The High Court of Ireland

Project Scope

The framework agreement covers integrated facilities management services for Enterprise Ireland's national office network:

• Headquarters: The Plaza, East Point Business Park, Dublin 3
• Regional Offices (full service): Shannon, Cork, Waterford, Galway, Athlone, Sligo, Dundalk
• Regional Offices (reactive maintenance only): Tralee, Letterkenny

The services include:

• Scheduled Services: Planned maintenance and servicing of building systems and equipment.
• Call-Out Cover: 24-hour response for urgent requirements and system failures.
• Critical Event Response: Maximum 4-hour response time for critical events or equipment failure.
• Repairs: Call-out cover and repairs within a 24-hour period in the event of a fault.
• Compliance: Full compliance with all statutory requirements, including Health and Safety regulations.
• Record Keeping: Comprehensive records of all facilities management activities.
• Regulated Environment: Demonstration of ability to manage and document facilities in a regulated environment.

About the Contracting Authority

Enterprise Ireland is the Irish government agency responsible for helping Irish businesses to start, grow, innovate, and compete in global markets. The agency provides a range of services to Irish companies, including funding, mentoring, market research, and international trade support. Enterprise Ireland operates from a headquarters in Dublin's East Point Business Park and has a network of regional offices across Ireland. The agency is a body governed by public law.

About the Winning Company

OCS One Complete Solution Limited is a large Irish facilities management company, part of the international OCS Group, one of the world's leading facilities management providers. Based in Santry, Dublin, OCS provides a comprehensive range of facilities management services, including cleaning, security, maintenance, and integrated facilities management solutions. The company has extensive experience in the Irish public sector and was acquired by the OCS Group in recent years.

Procurement Analysis

Procedure: A negotiated procedure with prior publication of a call for competition (competitive with negotiation) was used. Two tenders were received, all submitted electronically.

Competition: Two bids were received, indicating a competitive but limited market for large-scale integrated facilities management contracts in Ireland.

Award Criteria:

• Qualitative Criteria (65%): Quality of service delivery, methodology, and capability to deliver integrated facilities management.
• Ultimate Cost (35%): Total cost of services over the framework period.

Quality Emphasis: The 65% weighting for qualitative criteria reflects Enterprise Ireland's priority on service quality, reliability, and compliance in facilities management. This is particularly important for maintaining safe and compliant facilities in a regulated environment.

Response Time Requirements: The contract includes strict response time requirements: maximum 4 hours for critical events and 24 hours for call-out cover and repairs. These requirements ensure that any facility issues are addressed promptly, minimising disruption to Enterprise Ireland's operations.

Framework Structure: The agreement is a single-supplier framework without reopening of competition, meaning that Enterprise Ireland can directly call off services against the framework terms for the duration of the contract.

GPA Status: The procurement is covered by the World Trade Organization's Government Procurement Agreement (GPA), meaning it was, in principle, open to qualifying international bidders.

Additional Procurement Facts

• Two tenders were received for this procurement.
• The contract duration is 6 years.
• The framework covers 7 regional offices with full service and 2 with reactive maintenance only.
• Critical events require a maximum 4-hour response time.
• Call-out cover and repairs must be provided within a 24-hour period.
• No EU funding was used for this procurement.
• Disputes or review requests fall to The High Court of Ireland.

Market & Industry Perspective

The Irish facilities management market is competitive, with several large providers offering integrated FM services to the public sector. The two bids received for this contract reflect the scale and complexity of the requirement, which includes managing multiple sites across Ireland with varying service levels.

The 65/35 quality/cost weighting reflects the importance of service quality, reliability, and compliance in facilities management. Public sector organisations prioritise service quality to ensure that their facilities are safe, compliant, and well-maintained, particularly in regulated environments.

The strict response time requirements (4 hours for critical events, 24 hours for call-out) reflect the need for rapid response to facility issues, ensuring minimal disruption to Enterprise Ireland's operations.

Economic Significance

At up to €22 million over 6 years, this framework agreement represents a significant investment in facilities management for Enterprise Ireland. The contract ensures that the agency's national office network is maintained to high standards, supporting its mission of helping Irish businesses succeed in global markets.

For OCS One Complete Solution Limited, the framework provides a stable, multi-year revenue stream and the opportunity to demonstrate its integrated FM capabilities across a national network.

Future Procurement Opportunities

This framework agreement covers facilities management through approximately 2030. Related procurement opportunities may include:

• Specialist maintenance services (HVAC, electrical, plumbing)
• Cleaning and security services
• Energy management and sustainability services
• Other public sector facilities management contracts

Opportunities for Suppliers

Facilities management providers active in the Irish public sector should note the emphasis on quality (65%) over cost (35%) in this framework. Suppliers must demonstrate strong service delivery capabilities, compliance with regulatory requirements, and the ability to manage facilities in a regulated environment.

Key success factors include: proven experience in integrated facilities management, robust quality management systems, the ability to meet strict response time requirements, comprehensive record-keeping capabilities, and competitive pricing.

What Businesses Should Watch

• Similar facilities management opportunities from other Irish public sector organisations.
• The evolution of sustainability and energy management requirements in FM contracts.
• Opportunities for subcontracting with OCS One Complete Solution Limited.
• The expansion of Enterprise Ireland's office network.

IrelandTender Procurement Intelligence

This contract is a useful case study in how Irish public sector organisations procure integrated facilities management services. Enterprise Ireland has secured a €22 million framework for outsourced FM services, with OCS One Complete Solution Limited selected through a negotiated procedure.

The most notable feature of this tender is the 65% weighting for qualitative criteria. This reflects Enterprise Ireland's priority on service quality, reliability, and compliance in facilities management. In a regulated environment, the quality of FM services directly impacts safety, compliance, and operational efficiency. The strong quality weighting rewards suppliers who can demonstrate robust service delivery, comprehensive record-keeping, and effective management of facilities in a regulated environment.

The strict response time requirements (4 hours for critical events, 24 hours for call-out) reflect the operational importance of Enterprise Ireland's facilities. Any failure in building systems could disrupt the agency's work supporting Irish businesses, making rapid response essential.

For suppliers, the lesson is that service quality, compliance, and reliability are more important than price alone in public sector FM procurement. Companies that can demonstrate strong service delivery capabilities, comprehensive quality management, and the ability to meet strict response times are best positioned for these frameworks.

Supplier Takeaways

• Quality is the dominant factor (65% weighting).
• Strict response time requirements (4 hours for critical events).
• Comprehensive record-keeping and documentation are essential.
• Experience in regulated environments is highly valued.
• Price (35%) is important but secondary to quality.
• Multi-site management capability is required.

Key Takeaways

• Enterprise Ireland awarded a €22 million framework for integrated facilities management to OCS One Complete Solution Limited.
• The contract covers headquarters in Dublin and 9 regional offices across Ireland.
• Award criteria: Qualitative Criteria (65%), Ultimate Cost (35%).
• Two bids were received, with a single winner selected.
• Contract duration: 6 years.
• The framework includes strict response time requirements for critical events.

Conclusion

This is not a contract that will make national headlines, but it reflects something structurally important about how Irish public sector organisations procure facilities management services. By awarding a €22 million framework to OCS One Complete Solution Limited, Enterprise Ireland ensures that its national office network is maintained to the highest standards of safety, compliance, and operational efficiency. The contract demonstrates the importance of service quality, reliability, and regulatory compliance in public sector facilities management procurement.

Frequently Asked Questions

Q: What is Enterprise Ireland?

It is the Irish government agency responsible for helping Irish businesses to start, grow, innovate, and compete in global markets.

Q: What does this framework cover? It covers integrated facilities management services for Enterprise Ireland's headquarters in Dublin and 9 regional offices across Ireland.

Q: Who is the winning bidder?

OCS One Complete Solution Limited, a large Irish facilities management company and part of the international OCS Group.

Q: What is the value of this framework?

The estimated value is €22 million over 6 years.

Q: Is this contract funded by the EU?

No. The notice confirms the project is not financed with EU funds, though it is governed by EU Directive 2014/24/EU.

Source: EU Official Journal, Contract Award Notice 513943-2026, OJ S 141/2026, published 24 July 2026.