Introduction
Ireland has announced a notable government IT contract award, with the Office of the Government Chief Information Officer (OGCIO) confirming the award of a services contract for the provision of ICT Service Desk resources. Valued at an estimated €10 million, the contract has been awarded to Ergo, an Ireland-based IT services provider. The agreement was signed on 9 October 2025 and published as a Contract Award Notice in December 2025.
Contract Details
The awarded contract relates to the supply of on-site ICT Service Desk resources to support the OGCIO in delivering consistent, high-quality IT support across the Irish public sector. The services are designed to meet ongoing ICT service demands and ensure operational continuity within government departments and agencies.
Classified as a services contract, the procurement falls under CPV codes 72590000, 72500000, 72253000, and 72253100, covering IT services, computer-related services, and application support. The estimated contract value of €10,000,000 indicates a multi-year engagement focused on front-line IT service delivery.
Entities Involved
The procuring authority is the Office of the Government Chief Information Officer, operating within the Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation, and headquartered in Dublin.
The successful bidder, Ergo, is based in Dublin and is a well-established Irish provider of ICT services, systems integration, and managed support solutions. The Contract Award Notice did not disclose details of other tenderers involved in the competition.
Strategic and Operational Significance
This government contract award supports the resilience and responsiveness of Ireland’s public sector ICT infrastructure. By strengthening ICT Service Desk capacity, the contract will help ensure timely issue resolution, improved user experience, and uninterrupted access to digital services for public servants.
The award aligns with Ireland’s broader digital government and public service reform agenda, which prioritises reliable ICT support as a foundation for digital service delivery and innovation.
Background on the Winning Company
Ergo is a leading Irish IT services and consulting firm with extensive experience delivering ICT support, service desk operations, and managed services for public and private sector clients. The company has a strong track record in supporting large-scale, mission-critical IT environments.
Technical and Financial Overview
While detailed technical specifications were not disclosed, the contract scope includes on-site service desk staffing, incident management, user support, and service continuity functions. The €10 million estimated value suggests a sustained resource commitment with defined service levels and performance standards.
Conclusion
The award of the ICT Service Desk resources contract to Ergo marks an important step in reinforcing Ireland’s public sector IT support capabilities. As the contract progresses, it is expected to enhance service reliability, operational efficiency, and user satisfaction across government ICT services. The project also highlights continued opportunities for awarded tenders in Ireland’s public sector IT and digital support services market.
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