Introduction
Ireland has announced a key government IT contract award, with the National Shared Services Office (NSSO) awarding a services contract for the provision of a managed service and helpdesk facility for PeopleSoft HRMS and CRM solutions. The contract, valued at an estimated €13 million, has been awarded to BearingPoint Ireland and supports the continued operation of critical human resources and customer relationship management systems across the Irish public sector. The contract was signed on 7 October 2025 and published as a Contract Award Notice in November 2025.
Contract Details
The awarded contract covers the delivery of managed IT services and end-user helpdesk support for the NSSO’s PeopleSoft Human Resource Management System (HRMS) and CRM platforms. These systems are central to shared HR and business process services provided to multiple public sector bodies in Ireland.
Classified as a services contract, the procurement falls under several CPV codes, including 72220000, 72000000, 72253200, 72253100, 72253000, and 72500000, reflecting consultancy services, IT services, application support, and systems maintenance. The estimated contract value of €13,000,000 indicates a multi-year engagement supporting business-critical government systems.
Entities Involved
The procuring authority is the National Shared Services Office, headquartered in Dublin. The NSSO plays a central role in delivering shared HR, payroll, and financial services across Ireland’s civil and public service.
The successful bidder, BearingPoint Ireland, is based in Dublin and forms part of the international BearingPoint consultancy group. The Contract Award Notice did not disclose details of other tenderers involved in the competition.
Strategic and Operational Significance
This government contract award underpins the stability and performance of core public sector HR and CRM platforms. Reliable managed services and helpdesk support are essential to ensuring uninterrupted payroll processing, HR administration, and user support across government departments and agencies.
The contract aligns with Ireland’s broader public sector digital strategy, which emphasises shared services, operational resilience, and cost efficiency through centralised IT platforms and professional service delivery.
Background on the Winning Company
BearingPoint Ireland is a well-established management and technology consultancy with strong expertise in enterprise applications, digital transformation, and managed services. The firm has extensive experience supporting PeopleSoft environments and delivering complex IT service contracts for public sector and enterprise clients across Europe.
Technical and Financial Overview
While detailed service-level specifications were not published, the contract scope includes application management, system monitoring, incident and problem resolution, user helpdesk services, and ongoing technical support for PeopleSoft HRMS and CRM solutions. The €13 million estimated value suggests a long-term services arrangement with defined performance and availability requirements.
Conclusion
The award of the PeopleSoft managed services and helpdesk contract to BearingPoint Ireland represents an important investment in the reliability of Ireland’s shared government systems. As the contract progresses, it is expected to enhance service continuity, user experience, and system performance across the public sector. The award also highlights continued opportunities for awarded tenders in Ireland’s government IT and digital services market.
Tags
#IrelandGovernmentContracts #PublicSectorITIreland #ManagedITServices #PeopleSoftHRMS #CRMServices #NationalSharedServicesOffice #BearingPointIreland #ContractAward #TenderResults #AwardedTenders #PublicProcurementNewsIreland
