Overview
The Department of Social Protection confirmed the award of a Supplementary Call for Tenders for the supply of ICT resources to support its Activation & Employment Support (AES) Development Team, marking a major government ICT contract award in Ireland. Accenture Limited has been awarded a services contract worth about €13.47 million, which will support the Department's ongoing development and upkeep of its digital employment services platforms. The agreement was signed on November 24, 2025, and it was released in December of the same year.
Details of the Contract
The Department's Activation & Employment Support (AES) Development Team will receive specialised ICT resources as part of the awarded contract. Through the creation, improvement, and upkeep of digital platforms and backend systems used to provide citizens with employment and activation services, the team plays a vital role in supporting employment service business areas.
Under a Multi-Supplier Framework Agreement, the procurement was carried out as a mini-competition to fulfil the Technical Platform Development programme of the Department of Social Protection. The agreement, which is categorised as a services contract and has an estimated value of €13,468,000, reflects the scope and strategic significance of the digital work programme.
Value of Contract: €13,468,000
Type of Contract: Services
Location of the Project: Ireland
Date of Contract: November 24, 2025
Organisations Involved
The Department of Social Protection, which has its headquarters in Dublin and is in charge of providing employment services, income supports, and activation programmes throughout Ireland, is the procuring authority.
The successful supplier, Dublin-based Accenture Limited, is a member of the international Accenture group, a top supplier of ICT services for the public sector, systems integration, and digital transformation. The Contract Award Notice did not include information about other bidders who took part in the mini-competition.
Operational and Strategic Importance
The ongoing digital transformation of Ireland's employment and activation services is supported by this government contract award. Strong ICT development and upkeep are crucial for service continuity and improvement since the AES platforms support case management, employment assistance, and jobseeker engagement.
The Department hopes to improve system resilience, speed up platform upgrades, and better adapt to changes in employment services policy and operations by bolstering the AES Development Team with outside ICT expertise.
An Overview of the Winning Business
Accenture is a multinational professional services company with a wealth of experience implementing large-scale ICT programmes for the public sector, such as cloud services, enterprise application development, and digital government platforms. Accenture has assisted numerous government departments and agencies in Ireland with intricate technology transformation projects.
Overview of Technology and Finances
The contract scope includes software development, system enhancement, maintenance, and ICT resource provisioning for employment services platforms and backend systems, though specific technical details were not made public. A multi-year engagement with substantial delivery and performance requirements is indicated by the estimated €13.47 million value.
In conclusion
Ireland's infrastructure for digital employment services has advanced significantly with the awarding of the ICT resources contract to Accenture for the Activation & Employment Support Development Team. It is anticipated that as the contract develops, platform performance will be strengthened, policy delivery will be supported, and digital service outcomes for employers and job seekers will be improved. The award also demonstrates the ongoing trend of awarded tenders in Ireland's market for digital services and ICT in the public sector.
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