Overview
With the Department of Social Protection confirming the award of a services contract for the provision of ICT resources to support the ISTS2 Online system and Short Term Schemes, including work within the Business Object Model Implementation (BOMi) team, Ireland has recorded a significant government ICT contract award. Deloitte has been given the contract, which is estimated to be worth €20.63 million. The contract was signed on October 17, 2025, and in November of that same year, it was published as a Contract Award Notice.
Details of the Contract
In order to support the Department's ISTS2 Online application, which serves as the foundation for the management of Short Term Social Protection Schemes, specialised ICT resources are provided under the awarded contract. In accordance with the Department's more comprehensive technical platform roadmap, the scope encompasses technical and functional resources supporting application development, system support, and platform enhancement.
In accordance with an existing Multi-Supplier Framework Agreement, the procurement was made as a supplemental Call for Tender (CFT) to carry out the Department of Social Protection's Technical Platform Development programme. Under CPV code 72000000, which relates to IT services and consulting, it is categorised as a services contract. The size and strategic significance of the engagement are reflected in the estimated contract value of €20,625,000.
Organisations Involved
The Department of Social Protection, which has its headquarters in Dublin and is in charge of providing welfare payments, employment services, and income support throughout Ireland, is the procuring authority.
Deloitte, the winning bidder, will supply the ICT resources from its Belfast, Northern Ireland, operations, demonstrating ongoing international cooperation in the digital transformation of the public sector. Information about additional suppliers under the framework was not disclosed in the Contract Award Notice.
Operational and Strategic Importance
This government contract award is essential to maintaining and updating Ireland's infrastructure for digital social protection. System resilience, scalability, and reliability are crucial because the ISTS2 Online platform supports high-volume, citizen-facing services.
The contract facilitates faster scheme updates, better digital service delivery, and improved system performance by bolstering the BOMi team and ICT resource capacity. The award is in line with Ireland's broader strategy for digitalisation and public service reform, which aims to increase service continuity, efficiency, and accessibility.
An Overview of the Winning Business
Deloitte is a multinational professional services company with a wealth of knowledge in digital transformation, large-scale systems integration, and ICT delivery to the public sector. The company has a long history of supporting intricate, mission-critical platforms in government technology initiatives in Ireland and the UK.
Overview of Technology and Finances
The contract scope includes ICT resource provision, application support, system development, and integration services connected to the BOMi framework and the ISTS2 Online system, although specific technical details were not made public. A multi-year engagement with substantial delivery and performance requirements is suggested by the estimated €20.63 million value.
In conclusion
An important step in the ongoing development of Ireland's social protection technology platforms has been taken with the awarding of the ICT resources contract for ISTS2 Online and Short Term Schemes support to Deloitte. The contract is anticipated to improve digital service outcomes for citizens, support policy responsiveness, and strengthen system stability as delivery moves forward. The award also highlights the continued trend of awarded tenders in Ireland's public sector ICT market.
#IrelandGovernmentContracts #DepartmentOfSocialProtection #PublicSectorIT #ICTResourcesIreland #DeloittePublicSector #DigitalGovernmentIreland #ContractAward #TenderResults #AwardedTenders #ProcurementNewsIreland
