Tender Details

Country: Ireland
Summary: It Service and Corporate Case Management Solution to St James's Hospital
IET Ref No: 118260352
Deadline: 19 May 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 5458480
Purchaser's Detail:
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Description:
St. James-s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital-s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.
Documents:

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It Service and Corporate Case Management Solution to St James's Hospital - Ireland Tender

The ST JAMES'S HOSPITAL, a Government sector organization in Ireland, has announced a new tender for It Service and Corporate Case Management Solution to St James's Hospital. This tender is published on IrelandTenders under IET Ref No: 118260352 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-05-19.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.