It3507c- Cft for the Provision of a Customer Support Tender
Notice for It3507c- Cft for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (Esbs) in Ireland. The reference ID of the tender is 138300951 and it is closing on 21 Apr 2026.
Tender Details
- Country: Ireland
- Summary: It3507c- Cft for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (Esbs)
- IET Ref No: 138300951
- Deadline: 21 Apr 2026
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: EUR 400000
- Notice Type: Tender
- Document Ref. No.: 198608-2026
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- Description:
- Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.
Doc Title: IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Contract Type: services - Documents:
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CLICK HERE TO LOGINIt3507c- Cft for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (Esbs) - Ireland Tender
The EDUCATION PROCUREMENT SERVICE (EPS), a Government sector organization in Ireland, has announced a new tender for It3507c- Cft for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (Esbs). This tender is published on IrelandTenders under IET Ref No: 138300951 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-04-21.
The estimated tender value is EUR 400000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
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