Tender Details

Country: Ireland
Summary: Operator of the National Emergency Call Answering Service
IET Ref No: 108957499
Deadline: 05 Dec 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 637523-2024
Purchaser's Detail:
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Description:
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. Although the current contract is due to expire in 2025, there are provisions in the current contract to allow for the Minister to extend the contract for a further two (2) years. The Department of the Environment, Communications and Climate (DECC) intends to undertake a Procurement process in Quarter 1, 2025 to appoint a service provider to operate the ECAS. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre. It is anticipated that the Department, at its sole discretion, may enter into a Preliminary Market Consultation with a selection or all of the parties who respond to an Expression of Interest (EO...
Documents:

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Operator of the National Emergency Call Answering Service - Ireland Tender

The DEPARTMENT OF THE ENVIRONMENT CLIMATE AND COMMUNICATIONS, a Government sector organization in Ireland, has announced a new tender for Operator of the National Emergency Call Answering Service. This tender is published on IrelandTenders under IET Ref No: 108957499 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-12-05.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.