Tender Details

Country: Ireland
Summary: Pre-Qualification Questionnaire for the Provision of Mystery Passenger Survey Services
IET Ref No: 129974024
Deadline: 27 Dec 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 3523239
Notice Type: Tender
Document Ref. No.: 749896-2025
Purchaser's Detail:
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Description:
The Authority intends to engage a service provider to deliver continuous Mystery Passenger Surveys across multiple modes of public transport. The Services shall include all, but are not limited to, the following survey types: • Bus Service Mystery Passenger Surveys; Bus Station Mystery Passenger Surveys; Light Rail Service Mystery Passenger Surveys; Rail Service Mystery Passenger Surveys; Rail Station Mystery Passenger Surveys; Dublin Bus Head Office Mystery Passenger Surveys; and Static Bus Stop Mystery Passenger Surveys. The Services shall include all necessary management and administration, survey design, data collection, data processing and analysis and reporting of performance data. At each stage it is paramount the research is carried out using a rigorous method of quality control. Surveys shall be conducted continuously and reported on a quarterly basis. Results of each survey should be available to the Authority and to the relevant Operator post quality checking from the team, to allow any queries on the data to be raised. Circa 2,500 individual Mystery Passenger Surveys are required to be completed each quarter. The central aim of the Services is to provide data that can be used to manage Operator performance and allow the Authority to assign target service levels which can then be used by contract managers and Operators to effectively monitor and improve customer experience. The survey results are subject to a high level of scrutiny and its methodology and quality i...
Documents:

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Pre-Qualification Questionnaire for the Provision of Mystery Passenger Survey Services - Ireland Tender

The NATIONAL TRANSPORT AUTHORITY_1149, a Government sector organization in Ireland, has announced a new tender for Pre-Qualification Questionnaire for the Provision of Mystery Passenger Survey Services. This tender is published on IrelandTenders under IET Ref No: 129974024 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-12-27.

The estimated tender value is EUR 3523239, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.