Tender Details

Country: Ireland
Summary: Provision of Consultancy Support to the Cru-S Customer Care Team (Cct) Dispute Resolution Function
IET Ref No: 88191035
Deadline: 03 Oct 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 233000.00
Notice Type: Tender
Document Ref. No.: 527164-2023
Purchaser's Detail:
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Description:
The Commission for Regulation of Utilities (“CRU”) is Ireland-s independent energy and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU-s mission is to protect the public interest in Water, Energy and Energy Safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low carbon future • Empower and protect customers • Enable our people and organisational capacity Further information on the CRU-s role and relevant legislation can be found on the CRU-s website at www.cru.ie The Customer Care Team (CCT) sits in the Customer Policy and Protection, Legal division of the CRU. The team is responsible for delivering two key statutory functions for the CRU: • Providing the commission-s dispute resolution service for unresolved disputes between final customers and service providers. This obligation is set out in Section 7 of S.I. No. 463 of 2011 and Section 8 of the Water Services Act 2014. • Acting as a single point of contact to provide final customers with necessary information concerning their statutory rights in relation to engaging with energy undertakings and obligations of said undertakings, among other things. This obligation is set out in full in Section 8 of S.I. No. 463 of 2011. The CCT requires the specialist external support to assist in the ...
Documents:

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Provision of Consultancy Support to the Cru-S Customer Care Team (Cct) Dispute Resolution Function - Ireland Tender

The COMMISSION FOR REGULATION OF UTILITIES, a Government sector organization in Ireland, has announced a new tender for Provision of Consultancy Support to the Cru-S Customer Care Team (Cct) Dispute Resolution Function. This tender is published on IrelandTenders under IET Ref No: 88191035 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-10-03.

The estimated tender value is EUR 233000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.