Tender Details

Country: Ireland
Summary: Provision of Consultancy Support to the Cru-S Customer Care Team (Cct) Dispute Resolution Function
IET Ref No: 92735835
Deadline: 21 Dec 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 2761496
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
The Commission for Regulation of Utilities (CRU) is Ireland-s independent energy and water regulator. The CRU has a wide range of economic, customer protection and safety responsibilities in energy and water. The CRU-s mission is to protect the public interest in Water, Energy and Energy Safety. The work of the CRU impacts every Irish home and business, by ensuring safe, secure and sustainable energy and water supplies at a reasonable cost. The Customer Care Team (CCT) sits in the Customer Policy and Protection and Legal division of the CRU. The team is responsible for delivering two key statutory functions for the CRU - Providing the Commission-s dispute resolution service for unresolved disputes between final customers and service providers. This obligation is set out in Section 7 of S.I. No. 463 of 2011 and Section 8 of the Water Services Act 2014. - Acting as a single point of contact to provide final customers with necessary information concerning their statutory rights in relation to engaging with energy undertakings and obligations of said undertakings, among other things. This obligation is set out in full in Section 8 of S.I. No. 463 of 2011. Services are sought primarily in relation to the CCT-s dispute resolution function. Over the last year the CCT has experienced a substantial increase in the volume of complaint cases received from customers. This is driven by a range of factors including high energy prices, energy market developments (such as the emergency electricity credit and new support for microgeneration), increased customer awareness of the CRU and its dispute resolution service, and the increasing remit of the CRU).
Documents:

If you are registered member, kindly login to view full details of this tender notice:

Provision of Consultancy Support to the Cru-S Customer Care Team (Cct) Dispute Resolution Function - Ireland Tender

The COMMISSION FOR REGULATION OF UTILITIES, a Government sector organization in Ireland, has announced a new tender for Provision of Consultancy Support to the Cru-S Customer Care Team (Cct) Dispute Resolution Function. This tender is published on IrelandTenders under IET Ref No: 92735835 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-12-21.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.