Tender Details

Country: Ireland
Summary: Provision of Customer Contact Managed Services
IET Ref No: 106505563
Deadline: 27 Sep 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 4215196
Purchaser's Detail:
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Description:
The Commission for Regulation of Utilities (“CRU”) is Ireland-s independent energy, district heating and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU-s mission is to protect the public interest in water, energy and energy safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low carbon future • Empower and protect customers • Enable our people and organisational capacity Under the European Communities (Internal Market in Electricity and Gas) (Consumer Protection) Regulations 2011 (SI 463 of 2011, as amended) and the Water Services Act 2014 (as amended), the CRU has a statutory duty to provide: • A single point of contact for all energy and water related customer queries/information requests, particularly to provide information on consumer rights and obligations, and • A free dispute resolution service for any customer with an unresolved complaint against an energy supplier, energy network operator or Uisce Éireann. The CRU-s Customer Care Team (“CCT”), in the Customer Policy and Protection and Legal division, is the team that fulfils this role and assists household and small business customers who have questions or complaints in relation to energy or water utilities in a helpful and accurate manner. In providing information and dispute resolution services to customers, the CCT is currently supported by an external contact centre provider (and has been for the last 13 years). Services currently provided are outlined below. Similar services are sought from a suitably qualified organisation for the next two years, with the option to extend by two further two-year periods, i.e. a possible total of six years. The successful tenderer will be the first point of contact for all customers seeking to avail of the information or dispute ...
Documents:

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Provision of Customer Contact Managed Services - Ireland Tender

The COMMISSION FOR REGULATION OF UTILITIES, a Government sector organization in Ireland, has announced a new tender for Provision of Customer Contact Managed Services. This tender is published on IrelandTenders under IET Ref No: 106505563 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-09-27.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.