Tender Details

Country: Ireland
Summary: Provision of a Customer Relationship Management (Crm) System Built on Microsoft Dynamics in a Client Tenant
IET Ref No: 130359415
Deadline: 15 Dec 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 175000
Notice Type: Tender
Document Ref. No.: 764276-2025
Purchaser's Detail:
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Description:
The Irish Red Cross seeks to procure a comprehensive and scalable Customer Relationship Management (CRM) system that will support the organisation-s evolving needs in volunteer and member engagement, training, and donor relationship management. The basic requirement is for a Customer Relationship Management System built on Microsoft Dynamics within the Irish Red Cross Microsoft 365 Tenant. The proposed solution must: ● Provide a centralised, secure database for all supporter types. ● Automate and streamline workflows across departments. ● Enable volunteer self-service for registration, training and availability. ● Improve oversight of local activities and branch coordination. ● Enhance donor and volunteer engagement through personalised journeys. ● Support training and event management with integration to Moodle. ● Enable data-driven decision-making through real-time reporting and analytics. In general, delivery is expected to be phased, with an initial focus on developing a Minimum Viable Product that can then be iteratively developed over the duration of the contract. Specifically, the CRM should fulfil the following objectives: 1. Centralised Database Management Establish a secure, centralised database to manage comprehensive records of volunteers, members, training participants and donors. This will eliminate duplication, improve data accuracy and support efficient access to up-to-date information across all organisational levels. 2. Automation and Streamlining of Process...
Documents:

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Provision of a Customer Relationship Management (Crm) System Built on Microsoft Dynamics in a Client Tenant - Ireland Tender

The IRISH RED CROSS, a Government sector organization in Ireland, has announced a new tender for Provision of a Customer Relationship Management (Crm) System Built on Microsoft Dynamics in a Client Tenant. This tender is published on IrelandTenders under IET Ref No: 130359415 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-12-15.

The estimated tender value is EUR 175000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.