Tender Details

Country: Ireland
Summary: Provision of Efulfilment and Customer Relationship Management (Crm) Services
IET Ref No: 112025337
Deadline: 27 Jan 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 4819946
Purchaser's Detail:
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Description:
The Authority requires an integrated multichannel electronic communication and reporting system for contact with its target markets, including but not limited to Small Public Service Vehicle (“SPSV”) operators, other public transport operators, clamping operators, consumers and passengers. By way of example, the (largest) SPSV Licensing section comprises of the following three core areas: - 28,000 driver licence holders; - 21,000 vehicle licence holders; and - 150 dispatch operator licence holders. Contact with each licence holder shall be made by way of scheduled communications. For instance: - industry newsletters issued to all licence holders quarterly; - ad hoc general reminders as and when required by the Authority: and - ad hoc licence holder communications via SMS and/or email as and when required by the Authority. The expected term of the contract will be for an initial period of twelve months. The Contract may be renewed annually up to a maximum of three (3) years after the end of the initial period. The option to extend the Contract will be at the sole discretion of the Authority and will be dependent on services requirements and performance. The estimated value of the contract over the full duration including extensions is €80,000, however the Authority retains the right spend up to a maximum of €140,000.
Documents:

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Provision of Efulfilment and Customer Relationship Management (Crm) Services - Ireland Tender

The NATIONAL TRANSPORT AUTHORITY_1149, a Government sector organization in Ireland, has announced a new tender for Provision of Efulfilment and Customer Relationship Management (Crm) Services. This tender is published on IrelandTenders under IET Ref No: 112025337 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-01-27.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.