Tender Details

Country: Ireland
Summary: Sse Service Desk, End User Services, Cloud Operations and Siam Services
IET Ref No: 114233020
Deadline: 10 Mar 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 300000000
Notice Type: Tender
Document Ref. No.: 77912-2025
Purchaser's Detail:
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Description:
The Authority is undergoing a service transformation journey, titled Programme Compass, to ensure that the Authority can meet the changing needs of the business as applications are modernised and a cloud first, and cloud native strategy is adopted. As part of Programme Compass, the Authority intends to implement a more focused, responsive and customer centric EUS (End user services), SD (Service Desk), Cloud Operations, and SIAM (service integration and management services). The Authority currently outsource End User Services and IT support services to two main providers, with one providing Service Desk & deskside support, desktop device support, Service management and Cloud & Infrastructure services and the other providing End User services through a leased model for laptops and mobiles/tablets. The Authority has made the strategic decision to retender these IT services, with a view to improve the user experience, improve efficiency and effectiveness, and enable delivery of IT services in a more seamless way. The Authority is also moving towards a hybrid SIAM model. In this model, the Applicant will act as a Service Integrator (SI), whereby the Applicant focuses on operational execution of key SIAM services, whilst the Authority governs and owns them. The service will support 20,000 end users (including up to 5% VIP users seeking priority services) across 350 geographically dispersed sites in the UK, Republic of Ireland, Netherlands, Poland, Spain, France, Italy, Greece and...
Documents:

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Sse Service Desk, End User Services, Cloud Operations and Siam Services - Ireland Tender

The SSE AIRTRICITY LIMITED, a Government sector organization in Ireland, has announced a new tender for Sse Service Desk, End User Services, Cloud Operations and Siam Services. This tender is published on IrelandTenders under IET Ref No: 114233020 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-03-10.

The estimated tender value is GBP 300000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.